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Work Flows / Process
Maps:
OEHN works with our clients to develop process maps which
details associated activities, including volumes of input and
output, approvals, exceptions, and cross-functional hand-offs.
Process maps provide a unifying vision of business processes
resulting in an understanding of specific roles in the overall
system.
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Departmental Climate:
Positive departmental climate is evidenced by the following:
a considerate community based on mutual respect and appreciation
which provides equal and full evaluation, objective access to
professional development opportunities, supportive communication,
effective policies and procedures, and support of work/family/life
balance challenges. OEHN uses best practice methods to ensure
positive departmental clients.
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Communication:
Effective communication at the senior level is essential in
promoting a positive work environment in addition to building
openness and approachability to departmental management.
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Leadership:
OEHN ensures the reporting structure for the department, i.e.: Is
there effective communication? Are all roles clearly understood?
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Worker Safety / Worker’s
Compensation: Primary prevention is
critical to worker safety and injury prevention. OEHN provides
Medical Directors and Nurses, who not only oversee the day to day
safety of employees, but also set up safety programs, ensure safe
work environments and provide safety training.
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Business Model:
OEHN provides a structured company business model, including: cost
center structure; service documentation; and required business
management skills.
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Billing:
OEHN ensures the occupational medicine department billing process is
effectual, including: time to process bills; collection policy and
feasibility of current billing company.
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Information Technology:
OEHN applies the current Information Systems best practices that are
available within the occupational health industry.
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Organizational
Structure:
OEHN works with our clients to build an effective
organizational structure which provides an efficient work system
while establishing proper channels of accountability and job
clarity. We also ensure the organizational structure provides a
network of communication and identity to individuals and
organizations to foster job satisfaction and productivity.
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Program Management /
Operations: OEHN evaluates the effective
management of operational activities, including the quality of each
program, and short and long term plan objectives as well as metrics
and outcomes for effective program management execution.
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Finance:
When appropriate,
OEHN recommends a financial structure, which includes: service level
agreements and rate structures; operating metrics; and staffing
efficiency.
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Quality Assurance:
OEHN measures and
monitors quality control standards, key performance metrics and
current assessment, implementation and follow-up procedures.
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SOPs and Protocols:
OEHN evaluates current Standard Operating Procedures (SOPs) and Emergency
Response procedures which ensure employees have a safe and protected
environment and are up to date with current best practices.
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Behavioral Health:
Managing difficult cases requires integration of resources, i.e.:
medical, Employee Assistance Programs (EAP), Human Resources,
management, and legal while maintaining privacy according to HIPAA
regulations. OEHN ensures that Behavioral Health policies are
clear, accessible and open to case by case determination.
